![]() If you are already at the airport, go and see if the check in counter is open. Look for alternatives now, if it’s clear that you are going to miss your original flight or flights. If you have a flight that's booked separately - it's your responsibility. That’s how it works, when you miss a connecting flight that's booked from a full-service airline like Air France. If it’s a connecting flight you’ve booked with Air France, you can relax.īecause if there will be any problems with your flights, they will put you on another flight for free. Otherwise - wait for a while and proceed to the airport.ĭo you have a connecting flight you may miss because of it? If it is going to be a long delay, wait at home for a while. If you have learned about it from an email or sms sent by Air France, then most probably you already know the answer to both of these questions. Alternatively you can use sites like FlightStats or Flightradar24, to check the status of your Air France flight online. Go to the website of the airport to check, how long is this delay going to be. If the delay turns out to be at least 3 hours long. This way you’ll know whether you may or may not be entitled to flight delay compensation later. If you are still at home, don’t leave for the airport right away.įirst try and find out why is your Air France flight delayed. What’s next? What to do if your Air France flight is delayed? 1.1 If you are still at home How to claim Air France denied boarding compensation? 6. How to claim Air France flight cancellation compensation? 5. How to claim Air France flight delay compensation? 4. ![]() What to do if your Air France flight is cancelled? 3. What to do if your Air France flight is delayed? 2. Please email any such comments to address does not accept complaints about air service, only comments about the web complaint form process.Had an issue with a flight recently? You might be eligible for up to 600€ compensationĬheck your compensation Here are 6 main topics that we will focus on: 1. If you use the web complaint form above, we would welcome any comments that you may have about that process. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to: Aviation Consumer Protection Division, Office of the Secretary, W96-473, 1200 New Jersey Avenue, SE, Washington, D.C. All responses to this collection of information are voluntary, and will be provided confidentiality to the extent allowed by the Freedom of Information Act (FOIA). Public reporting for this collection of information is estimated to be approximately 15 minutes per response, including the time for reviewing instructions, gathering the data needed, and completing and reviewing the collection of information. The OMB Control Number for this information collection is 2105-0568. ![]() Note - Please only hit Submit once as our system sometimes takes a few moments to process your complaint.Ī federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with a collection of information subject to the requirements of the Paperwork Reduction Act unless that collection of information displays a current valid OMB Control Number. ![]() If you have a concern about aviation security (passenger screening, the “no-fly” list, the baggage screening process, and related issues), please visit the Transportation Security Administration’s (TSA) website to report a security-related issue.If you have a concern about airline safety (airline and airplane safety, emergency exit seating, low-flying aircraft, pilot licensing and related issues), please visit the Federal Aviation Administration's (FAA) website to report a safety-related issue.Please note that aviation safety and security complaints are not handled by DOT’s Office of Aviation Consumer Protection. ![]()
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